Assistance Needs in Production Environments: A Contextual Exploration of Workers' Experiences and Work Practices

Thomas Meneweger, Verena Fuchsberger, Cornelia Gerdenitsch, Sebastian Egger-Lampl, Manfred Tscheligi

Publikation: Beitrag in Buch oder TagungsbandBeitrag in Tagungsband ohne PräsentationBegutachtung


This paper presents assistance needs in production environments for assembly processes from a workers´ perspective, i.e. what kind of assistance assembly workers would need to enhance their everyday work experience and to better cope with challenges coming along with an increasing digitization in these work environments. Within a large-scale empirical field study in central Europe, we interviewed assembly workers and observed everyday work situations in different production environments (e.g., automotive domain) to understand workers´ experiences and work practices in increasingly connected and automated production environments. Based on the insights gained in this study, we describe several assistance needs for assembly workers that serve as a guidance for future worker-centric designs of assistance systems in production environments.
TitelSmart Technologies for Precision Assembly. IPAS 2020. IFIP Advances in Information and Communication Technology, vol 620
Redakteure/-innenSvetan Ratchev
Herausgeber (Verlag)Springer
ISBN (Print)978-3-030-72631-7
PublikationsstatusVeröffentlicht - 2021

Research Field

  • Experience Business Transformation


  • Assistance needs; Assembly work practices; Experience with technology; Production environments; Automation


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