CareNet Tyrol - Information System Success Assessment for Case & Care Management Service

Sabrina B Neururer; Raphael Klein; Bernhard Pfeifer; Gabi Schiessling; Eva Schulc; Chiara Messina; Kristina Reiter; Angelika Rzepka; Peter Kastner

doi:10.3233/SHTI240025

CareNet Tyrol - Information System Success Assessment for Case & Care Management Service

Sabrina B Neururer, Raphael Klein, Bernhard Pfeifer, Gabi Schiessling, Eva Schulc, Chiara Messina, Kristina Reiter, Angelika Rzepka, Peter Kastner

Digital Health Information Systems

Publikation: Beitrag in Fachzeitschrift › Artikel › Begutachtung

Abstract

BACKGROUND: CareNet is the IT-based tool for Case and Care Management (CCM) in Tyrol, which facilitates standardised documentation of CCM activities.

OBJECTIVES: Analysing the pilot usage of CareNet Tyrol.

METHODS: Evaluation of the success and user experience of CareNet, expert interviews and a questionnaire-based assessment.

RESULTS: Feedback from users in both phases indicated that the CareNet platform provides general benefits, but falls short of fully supporting the daily work of CCM experts and avoiding the need for parallel use of different documentation tools.

CONCLUSION: This paper provides an insight into the ongoing transition to digital documentation for CCM at LIV Tyrol. While user feedback highlights areas for improvement, digital documentation is proved to be beneficial for the CCM team.

Originalsprache	Englisch
Seiten (von - bis)	135-140
Seitenumfang	6
Fachzeitschrift	Studies in Health Technology and Informatics
Volume	313
Frühes Online-Datum	26 Apr. 2024
DOIs	https://doi.org/10.3233/SHTI240025
Publikationsstatus	Veröffentlicht - Mai 2024

Research Field

Exploration of Digital Health

Schlagwörter

Digital health
Integrated Care

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10.3233/SHTI240025Lizenz: CC BY-NC

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title = "CareNet Tyrol - Information System Success Assessment for Case & Care Management Service",

abstract = "BACKGROUND: CareNet is the IT-based tool for Case and Care Management (CCM) in Tyrol, which facilitates standardised documentation of CCM activities.OBJECTIVES: Analysing the pilot usage of CareNet Tyrol.METHODS: Evaluation of the success and user experience of CareNet, expert interviews and a questionnaire-based assessment.RESULTS: Feedback from users in both phases indicated that the CareNet platform provides general benefits, but falls short of fully supporting the daily work of CCM experts and avoiding the need for parallel use of different documentation tools.CONCLUSION: This paper provides an insight into the ongoing transition to digital documentation for CCM at LIV Tyrol. While user feedback highlights areas for improvement, digital documentation is proved to be beneficial for the CCM team.",

keywords = "Case Management, Humans, Documentation, case & care management, ict in healthcare, patient care management, integrated care, ehealth, ict technologies, Digital health, Integrated Care",

author = "Neururer, {Sabrina B} and Raphael Klein and Bernhard Pfeifer and Gabi Schiessling and Eva Schulc and Chiara Messina and Kristina Reiter and Angelika Rzepka and Peter Kastner",

note = "{\textcopyright} 2024 The Authors. This article is published online with Open Access by IOS Press and distributed under the terms of the Creative Commons Attribution Non-Commercial License 4.0 (CC BY-NC 4.0).",

year = "2024",

month = may,

doi = "10.3233/SHTI240025",

language = "English",

volume = "313",

pages = "135--140",

journal = "Studies in Health Technology and Informatics",

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TY - JOUR

T1 - CareNet Tyrol - Information System Success Assessment for Case & Care Management Service

AU - Neururer, Sabrina B

AU - Klein, Raphael

AU - Pfeifer, Bernhard

AU - Schiessling, Gabi

AU - Schulc, Eva

AU - Messina, Chiara

AU - Reiter, Kristina

AU - Rzepka, Angelika

AU - Kastner, Peter

PY - 2024/5

Y1 - 2024/5

N2 - BACKGROUND: CareNet is the IT-based tool for Case and Care Management (CCM) in Tyrol, which facilitates standardised documentation of CCM activities.OBJECTIVES: Analysing the pilot usage of CareNet Tyrol.METHODS: Evaluation of the success and user experience of CareNet, expert interviews and a questionnaire-based assessment.RESULTS: Feedback from users in both phases indicated that the CareNet platform provides general benefits, but falls short of fully supporting the daily work of CCM experts and avoiding the need for parallel use of different documentation tools.CONCLUSION: This paper provides an insight into the ongoing transition to digital documentation for CCM at LIV Tyrol. While user feedback highlights areas for improvement, digital documentation is proved to be beneficial for the CCM team.

AB - BACKGROUND: CareNet is the IT-based tool for Case and Care Management (CCM) in Tyrol, which facilitates standardised documentation of CCM activities.OBJECTIVES: Analysing the pilot usage of CareNet Tyrol.METHODS: Evaluation of the success and user experience of CareNet, expert interviews and a questionnaire-based assessment.RESULTS: Feedback from users in both phases indicated that the CareNet platform provides general benefits, but falls short of fully supporting the daily work of CCM experts and avoiding the need for parallel use of different documentation tools.CONCLUSION: This paper provides an insight into the ongoing transition to digital documentation for CCM at LIV Tyrol. While user feedback highlights areas for improvement, digital documentation is proved to be beneficial for the CCM team.

KW - Case Management

KW - Humans

KW - Documentation

KW - case & care management

KW - ict in healthcare

KW - patient care management

KW - integrated care

KW - ehealth

KW - ict technologies

KW - Digital health

KW - Integrated Care

U2 - 10.3233/SHTI240025

DO - 10.3233/SHTI240025

M3 - Article

C2 - 38682518

SN - 0926-9630

VL - 313

SP - 135

EP - 140

JO - Studies in Health Technology and Informatics

JF - Studies in Health Technology and Informatics

ER -

CareNet Tyrol - Information System Success Assessment for Case & Care Management Service

Abstract

Research Field

Schlagwörter

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