Factory Workers' Ordinary User Experiences: An Overlooked Perspective

Thomas Meneweger, Daniela Wurhofer, Verena Fuchsberger, Manfred Tscheligi

Publikation: Beitrag in FachzeitschriftArtikelBegutachtung


Experiences with technology often are described as exciting and outstanding, for instance, in relation to novel technologies at home or at work. In this article, we aim to complement this perspective by emphasizing people´s mundane and ordinary experiences with technology, that is, unremarkable experiences happening in the background of people´s attention. Based on our investigations of user experience in a semiconductor factory, we show how such ordinary experiences are substantial in workers´ everyday interactions with technology, which are mainly shaped by repetitive activities and routines. However, current conceptions of user experience seem to overlook those mundane experiences and how they can contribute to positive experiences with technology, as well as work engagement in the factory. In this article, we describe how ordinary experiences can be understood and described to amend current user experience conceptions by discussing theoretical, methodological, and design consequences.
Seiten (von - bis)209-232
FachzeitschriftHuman Technology
PublikationsstatusVeröffentlicht - 2018

Research Field

  • Ehemaliges Research Field - Capturing Experience


  • user experience theory
  • nuances of ordinariness
  • experiences with technology
  • computer-supported practices
  • factory
  • automated systems


Untersuchen Sie die Forschungsthemen von „Factory Workers' Ordinary User Experiences: An Overlooked Perspective“. Zusammen bilden sie einen einzigartigen Fingerprint.

Diese Publikation zitieren