From Bottom-up Insights to Feature Ideas: A Case Study into the Office Environments of Older Knowledge Workers

Valentin Gattol; Jan Bobeth; Kathrin Röderer; Sebastian Egger-Lampl; Georg Regal; Ulrich Lehner; Manfred Tscheligi

doi:10.1007/978-3-319-27048-7_6

From Bottom-up Insights to Feature Ideas: A Case Study into the Office Environments of Older Knowledge Workers

Valentin Gattol, Jan Bobeth, Kathrin Röderer, Sebastian Egger-Lampl, Georg Regal, Ulrich Lehner, Manfred Tscheligi

Publikation: Beitrag in Buch oder Tagungsband › Buchkapitel › Begutachtung

Abstract

Given recent demographic changes, adapting the office environments of older knowledge workers to their needs has become increasingly important in supporting an extension of working life. In this paper, we present a case study research of older knowledge workers in Romania, with the goal of gaining bottom-up insights that support the ideation, design, and development of Features for a smart work environment. Utilizing a multi-method approach, we combine (1) contextual interviews and observations, (2) an analysis of needs and frictions for deriving insights, (3) an ideation workshop for eliciting potential features, (4) an online survey among experts for evaluating the final feature ideas, and (5) early stage prototyping of selected feature ideas. Following this comprehensive yet efficient approach, we were able to gain a rich understanding of the work realities and contexts of older knowledge workers and to transform that understanding into a concrete set of prioritized feature ideas.

Originalsprache	Englisch
Titel	Human Work Interaction Design. Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces. 4th IFIP 13.6 Working Conference, HWID 2015, London, UK, June 25-26, 2015, Revised Selected Papers
Redakteure/-innen	José Abdelnour Nocera, Barbara Rita Barricelli, Arminda Lopes, Pedro Campos, Torkil Clemmensen
Seiten	83-96
Seitenumfang	14
Band	468
DOIs	https://doi.org/10.1007/978-3-319-27048-7_6
Publikationsstatus	Veröffentlicht - 2015

Research Field

Ehemaliges Research Field - Technology Experience

Schlagwörter

Knowledge workers
Older adults
Requirement analysis
Multiple methods
Contextual inquiries
Needs-frictions analysis
NUF prioritization

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Gattol, V., Bobeth, J., Röderer, K., Egger-Lampl, S., Regal, G., Lehner, U., & Tscheligi, M. (2015). From Bottom-up Insights to Feature Ideas: A Case Study into the Office Environments of Older Knowledge Workers. in J. Abdelnour Nocera, B. R. Barricelli, A. Lopes, P. Campos, & T. Clemmensen (Hrsg.), Human Work Interaction Design. Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces. 4th IFIP 13.6 Working Conference, HWID 2015, London, UK, June 25-26, 2015, Revised Selected Papers (Band 468, S. 83-96) https://doi.org/10.1007/978-3-319-27048-7_6

Gattol, Valentin ; Bobeth, Jan ; Röderer, Kathrin et al. / From Bottom-up Insights to Feature Ideas: A Case Study into the Office Environments of Older Knowledge Workers. Human Work Interaction Design. Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces. 4th IFIP 13.6 Working Conference, HWID 2015, London, UK, June 25-26, 2015, Revised Selected Papers. Hrsg. / José Abdelnour Nocera ; Barbara Rita Barricelli ; Arminda Lopes ; Pedro Campos ; Torkil Clemmensen. Band 468 2015. S. 83-96

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Gattol, V, Bobeth, J, Röderer, K, Egger-Lampl, S, Regal, G, Lehner, U & Tscheligi, M 2015, From Bottom-up Insights to Feature Ideas: A Case Study into the Office Environments of Older Knowledge Workers. in J Abdelnour Nocera, BR Barricelli, A Lopes, P Campos & T Clemmensen (Hrsg.), Human Work Interaction Design. Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces. 4th IFIP 13.6 Working Conference, HWID 2015, London, UK, June 25-26, 2015, Revised Selected Papers. Bd. 468, S. 83-96. https://doi.org/10.1007/978-3-319-27048-7_6

From Bottom-up Insights to Feature Ideas: A Case Study into the Office Environments of Older Knowledge Workers. / Gattol, Valentin; Bobeth, Jan; Röderer, Kathrin et al.
Human Work Interaction Design. Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces. 4th IFIP 13.6 Working Conference, HWID 2015, London, UK, June 25-26, 2015, Revised Selected Papers. Hrsg. / José Abdelnour Nocera; Barbara Rita Barricelli; Arminda Lopes; Pedro Campos; Torkil Clemmensen. Band 468 2015. S. 83-96.

Publikation: Beitrag in Buch oder Tagungsband › Buchkapitel › Begutachtung

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KW - Contextual inquiries

KW - Needs-frictions analysis

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Gattol V, Bobeth J, Röderer K, Egger-Lampl S, Regal G, Lehner U et al. From Bottom-up Insights to Feature Ideas: A Case Study into the Office Environments of Older Knowledge Workers. in Abdelnour Nocera J, Barricelli BR, Lopes A, Campos P, Clemmensen T, Hrsg., Human Work Interaction Design. Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces. 4th IFIP 13.6 Working Conference, HWID 2015, London, UK, June 25-26, 2015, Revised Selected Papers. Band 468. 2015. S. 83-96 doi: 10.1007/978-3-319-27048-7_6

From Bottom-up Insights to Feature Ideas: A Case Study into the Office Environments of Older Knowledge Workers

Abstract

Research Field

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