From Bottom-up Insights to Feature Ideas: A Case Study into the Office Environments of Older Knowledge Workers

Valentin Gattol, Jan Bobeth, Kathrin Röderer, Sebastian Egger-Lampl, Georg Regal, Ulrich Lehner, Manfred Tscheligi

Publikation: Beitrag in Buch oder TagungsbandBuchkapitelBegutachtung


Given recent demographic changes, adapting the office environments of older knowledge workers to their needs has become increasingly important in supporting an extension of working life. In this paper, we present a case study research of older knowledge workers in Romania, with the goal of gaining bottom-up insights that support the ideation, design, and development of Features for a smart work environment. Utilizing a multi-method approach, we combine (1) contextual interviews and observations, (2) an analysis of needs and frictions for deriving insights, (3) an ideation workshop for eliciting potential features, (4) an online survey among experts for evaluating the final feature ideas, and (5) early stage prototyping of selected feature ideas. Following this comprehensive yet efficient approach, we were able to gain a rich understanding of the work realities and contexts of older knowledge workers and to transform that understanding into a concrete set of prioritized feature ideas.
TitelHuman Work Interaction Design. Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces. 4th IFIP 13.6 Working Conference, HWID 2015, London, UK, June 25-26, 2015, Revised Selected Papers
Redakteure/-innenJosé Abdelnour Nocera, Barbara Rita Barricelli, Arminda Lopes, Pedro Campos, Torkil Clemmensen
PublikationsstatusVeröffentlicht - 2015

Research Field

  • Ehemaliges Research Field - Technology Experience


  • Knowledge workers
  • Older adults
  • Requirement analysis
  • Multiple methods
  • Contextual inquiries
  • Needs-frictions analysis
  • NUF prioritization


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