@inbook{4dc71dfbcfa54c22b71f97b864f0af3b,
title = "Unlocking the Full Spectrum of User Perspectives on Automated Mobility Using the {\textquoteleft}Supertesters{\textquoteright} Method",
abstract = "As vehicle automation advances, integrating automated vehicles into the existing transportation system is crucial, considering technical but also social factors. This chapter investigates two Austrian pilot sites, Graz and P{\"o}rtschach, by assessing user preferences through a novel “supertester” approach that included experiential elements as well as interviews, questionnaires and workshops. The supertester approach is a within-subjects empirical method in which the same group of individuals experiences various use cases. Employing this approach allowed a comparative analysis across diverse settings, use cases, vehicle types and user perspectives. The study underscores the critical role of fundamental safety functions and the relation between different vehicle types and corresponding expectations of passengers.",
keywords = "Automated Vehicles (AVs), User requirements, User experience, User expectations, Within-subjects user study, Vehicle type, Automated shuttle bus, Robo-taxi, Supertesters approach",
author = "Dominik Schallauer and Aggelos Soteropoulos and Annika Dollinger and Alexander Mirnig and Peter Fr{\"o}hlich and Kathryn Bulanowski and Allan Tengg and Alexander Moschig and Walter Prutej and Petra Schoiswohl",
note = "Q4/2024 z{\"a}hlt f{\"u}r Evaluierung 2025",
year = "2024",
month = nov,
day = "26",
doi = "10.1007/978-3-031-71793-2\_8",
language = "English",
isbn = "978-3-031-71792-5",
series = "Lecture Notes in Mobility",
publisher = "Springer Cham",
pages = "121--141",
editor = "Henriette Cornet and Maria Gkemou",
booktitle = "Shared Mobility Revolution",
}