Acceptance of Automated Vehicles in Logistics and Beyond: A Survey-Based Investigation

Guglielmo Papagni; Setareh Zafari; Johann Schrammel; Manfred Tscheligi

doi:10.1007/978-3-031-84148-4_2

Acceptance of Automated Vehicles in Logistics and Beyond: A Survey-Based Investigation

Paris Lodron University of Salzburg

Research output: Chapter in Book or Conference Proceedings › Conference Proceedings with Oral Presentation › peer-review

Abstract

Automated vehicles (AVs) are becoming an integral part of several industries, including logistics, which is already undergoing substantial transformations. As logistics operations extend beyond logistics hubs and into city streets, AVs are expected to soon interact not only with operators, but also with lay people on a daily basis. Introducing AVs into society poses many technical and social challenges. This paper addresses user acceptance of AVs in the context of logistics operations, particularly focusing on the shared use of open roads. To conduct the investigation, a user survey was designed, and 178 observations were collected. Our results show that participants’ familiarity about AVs had a significant positive impact on all acceptance factors except usefulness and security. Furthermore, their age also had a positive effect on perceived security. Our qualitative results help to refine these findings, showing nuances that connect acceptance to transparent communication, environmental issues, and use in mixed traffic.

Original language	English
Title of host publication	Intelligent Technology for Future Transportation
Subtitle of host publication	First International Symposium, ITFT 2024, Helsinki, Finland, October 19–21, 2024, Proceedings
Editors	Abolhassan Razminia, Dinh Hoa Nguyen
Pages	25-37
ISBN (Electronic)	978-3-031-84148-4
DOIs	https://doi.org/10.1007/978-3-031-84148-4_2
Publication status	Published - 12 Mar 2025
Event	The first International Symposium on Intelligent Technology for Future Transportation (ITFT 2024) - Hotel U14, Helsinki, Finland Duration: 19 Oct 2024 → 21 Oct 2024 https://www.itft.org/index.html

Publication series

Name	Communications in Computer and Information Science
Publisher	Springer, Cham
Volume	2378

Conference

Conference	The first International Symposium on Intelligent Technology for Future Transportation (ITFT 2024)
Abbreviated title	ITFT
Country/Territory	Finland
City	Helsinki
Period	19/10/24 → 21/10/24
Internet address	https://www.itft.org/index.html

Research Field

Future Interface Design
Human Digital Innovation

Keywords

Automated Vehicles
Acceptance
Logistics
Public Perception

Access to Document

10.1007/978-3-031-84148-4_2

Cite this

Papagni, G., Zafari, S., Schrammel, J., & Tscheligi, M. (2025). Acceptance of Automated Vehicles in Logistics and Beyond: A Survey-Based Investigation. In A. Razminia, & D. Hoa Nguyen (Eds.), Intelligent Technology for Future Transportation: First International Symposium, ITFT 2024, Helsinki, Finland, October 19–21, 2024, Proceedings (pp. 25-37). ( Communications in Computer and Information Science; Vol. 2378). https://doi.org/10.1007/978-3-031-84148-4_2

Papagni, Guglielmo ; Zafari, Setareh ; Schrammel, Johann et al. / Acceptance of Automated Vehicles in Logistics and Beyond: A Survey-Based Investigation. Intelligent Technology for Future Transportation: First International Symposium, ITFT 2024, Helsinki, Finland, October 19–21, 2024, Proceedings. editor / Abolhassan Razminia ; Dinh Hoa Nguyen. 2025. pp. 25-37 ( Communications in Computer and Information Science).

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abstract = "Automated vehicles (AVs) are becoming an integral part of several industries, including logistics, which is already undergoing substantial transformations. As logistics operations extend beyond logistics hubs and into city streets, AVs are expected to soon interact not only with operators, but also with lay people on a daily basis. Introducing AVs into society poses many technical and social challenges. This paper addresses user acceptance of AVs in the context of logistics operations, particularly focusing on the shared use of open roads. To conduct the investigation, a user survey was designed, and 178 observations were collected. Our results show that participants{\textquoteright} familiarity about AVs had a significant positive impact on all acceptance factors except usefulness and security. Furthermore, their age also had a positive effect on perceived security. Our qualitative results help to refine these findings, showing nuances that connect acceptance to transparent communication, environmental issues, and use in mixed traffic.",

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Papagni, G , Zafari, S , Schrammel, J & Tscheligi, M 2025, Acceptance of Automated Vehicles in Logistics and Beyond: A Survey-Based Investigation. in A Razminia & D Hoa Nguyen (eds), Intelligent Technology for Future Transportation: First International Symposium, ITFT 2024, Helsinki, Finland, October 19–21, 2024, Proceedings. Communications in Computer and Information Science, vol. 2378, pp. 25-37, The first International Symposium on Intelligent Technology for Future Transportation (ITFT 2024), Helsinki, Finland, 19/10/24. https://doi.org/10.1007/978-3-031-84148-4_2

Acceptance of Automated Vehicles in Logistics and Beyond: A Survey-Based Investigation. / Papagni, Guglielmo (Author and Speaker); Zafari, Setareh ; Schrammel, Johann et al.
Intelligent Technology for Future Transportation: First International Symposium, ITFT 2024, Helsinki, Finland, October 19–21, 2024, Proceedings. ed. / Abolhassan Razminia; Dinh Hoa Nguyen. 2025. p. 25-37 ( Communications in Computer and Information Science; Vol. 2378).

Research output: Chapter in Book or Conference Proceedings › Conference Proceedings with Oral Presentation › peer-review

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T1 - Acceptance of Automated Vehicles in Logistics and Beyond: A Survey-Based Investigation

AU - Zafari, Setareh

AU - Schrammel, Johann

AU - Tscheligi, Manfred

A2 - Papagni, Guglielmo

A2 - Razminia, Abolhassan

A2 - Hoa Nguyen, Dinh

N1 - File wie erschienen? Q1/2025

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Y1 - 2025/3/12

N2 - Automated vehicles (AVs) are becoming an integral part of several industries, including logistics, which is already undergoing substantial transformations. As logistics operations extend beyond logistics hubs and into city streets, AVs are expected to soon interact not only with operators, but also with lay people on a daily basis. Introducing AVs into society poses many technical and social challenges. This paper addresses user acceptance of AVs in the context of logistics operations, particularly focusing on the shared use of open roads. To conduct the investigation, a user survey was designed, and 178 observations were collected. Our results show that participants’ familiarity about AVs had a significant positive impact on all acceptance factors except usefulness and security. Furthermore, their age also had a positive effect on perceived security. Our qualitative results help to refine these findings, showing nuances that connect acceptance to transparent communication, environmental issues, and use in mixed traffic.

AB - Automated vehicles (AVs) are becoming an integral part of several industries, including logistics, which is already undergoing substantial transformations. As logistics operations extend beyond logistics hubs and into city streets, AVs are expected to soon interact not only with operators, but also with lay people on a daily basis. Introducing AVs into society poses many technical and social challenges. This paper addresses user acceptance of AVs in the context of logistics operations, particularly focusing on the shared use of open roads. To conduct the investigation, a user survey was designed, and 178 observations were collected. Our results show that participants’ familiarity about AVs had a significant positive impact on all acceptance factors except usefulness and security. Furthermore, their age also had a positive effect on perceived security. Our qualitative results help to refine these findings, showing nuances that connect acceptance to transparent communication, environmental issues, and use in mixed traffic.

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DO - 10.1007/978-3-031-84148-4_2

M3 - Conference Proceedings with Oral Presentation

SN - 978-3-031-84147-7

T3 - Communications in Computer and Information Science

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ER -

Papagni G , Zafari S , Schrammel J , Tscheligi M. Acceptance of Automated Vehicles in Logistics and Beyond: A Survey-Based Investigation. In Razminia A, Hoa Nguyen D, editors, Intelligent Technology for Future Transportation: First International Symposium, ITFT 2024, Helsinki, Finland, October 19–21, 2024, Proceedings. 2025. p. 25-37. ( Communications in Computer and Information Science). doi: 10.1007/978-3-031-84148-4_2

Acceptance of Automated Vehicles in Logistics and Beyond: A Survey-Based Investigation

Abstract

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Conference

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Keywords

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Cite this