CareNet Tyrol - Information System Success Assessment for Case & Care Management Service

Sabrina B Neururer; Raphael Klein; Bernhard Pfeifer; Gabi Schiessling; Eva Schulc; Chiara Messina; Kristina Reiter; Angelika Rzepka; Peter Kastner

doi:10.3233/SHTI240025

CareNet Tyrol - Information System Success Assessment for Case & Care Management Service

Sabrina B Neururer, Raphael Klein, Bernhard Pfeifer, Gabi Schiessling, Eva Schulc, Chiara Messina, Kristina Reiter, Angelika Rzepka, Peter Kastner

Digital Health Information Systems

Research output: Chapter in Book or Conference Proceedings › Conference Proceedings with Oral Presentation › peer-review

Abstract

BACKGROUND: CareNet is the IT-based tool for Case and Care Management (CCM) in Tyrol, which facilitates standardised documentation of CCM activities.

OBJECTIVES: Analysing the pilot usage of CareNet Tyrol.

METHODS: Evaluation of the success and user experience of CareNet, expert interviews and a questionnaire-based assessment.

RESULTS: Feedback from users in both phases indicated that the CareNet platform provides general benefits, but falls short of fully supporting the daily work of CCM experts and avoiding the need for parallel use of different documentation tools.

CONCLUSION: This paper provides an insight into the ongoing transition to digital documentation for CCM at LIV Tyrol. While user feedback highlights areas for improvement, digital documentation is proved to be beneficial for the CCM team.

Original language	English
Title of host publication	dHealth 2024 - 18th Annual Conference on Health Informatics meets Digital Health
Editors	Dieter Hayn, Bernhard Pfeifer, Günter Schreier, Martin Baumgartner
Publisher	IOS Press BV
Pages	135-140
Number of pages	6
Volume	313
ISBN (Electronic)	978-1-64368-517-5
ISBN (Print)	978-1-64368-516-8
DOIs	https://doi.org/10.3233/SHTI240025
Publication status	Published - May 2024

Publication series

Name	Studies in Health Technology and Informatics
Publisher	IOS Press BV
ISSN (Print)	0926-9630

Research Field

Exploration of Digital Health

Keywords

Case Management
Humans
Documentation
case & care management
ict in healthcare
patient care management
integrated care
ehealth
ict technologies

Access to Document

10.3233/SHTI240025Licence: CC BY-NC

Cite this

Neururer, S. B., Klein, R., Pfeifer, B., Schiessling, G., Schulc, E., Messina, C., Reiter, K., Rzepka, A., & Kastner, P. (2024). CareNet Tyrol - Information System Success Assessment for Case & Care Management Service. In D. Hayn, B. Pfeifer, G. Schreier, & M. Baumgartner (Eds.), dHealth 2024 - 18th Annual Conference on Health Informatics meets Digital Health (Vol. 313, pp. 135-140). (Studies in Health Technology and Informatics). IOS Press BV. https://doi.org/10.3233/SHTI240025

Neururer, Sabrina B ; Klein, Raphael ; Pfeifer, Bernhard et al. / CareNet Tyrol - Information System Success Assessment for Case & Care Management Service. dHealth 2024 - 18th Annual Conference on Health Informatics meets Digital Health. editor / Dieter Hayn ; Bernhard Pfeifer ; Günter Schreier ; Martin Baumgartner. Vol. 313 IOS Press BV, 2024. pp. 135-140 (Studies in Health Technology and Informatics).

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title = "CareNet Tyrol - Information System Success Assessment for Case & Care Management Service",

abstract = "BACKGROUND: CareNet is the IT-based tool for Case and Care Management (CCM) in Tyrol, which facilitates standardised documentation of CCM activities.OBJECTIVES: Analysing the pilot usage of CareNet Tyrol.METHODS: Evaluation of the success and user experience of CareNet, expert interviews and a questionnaire-based assessment.RESULTS: Feedback from users in both phases indicated that the CareNet platform provides general benefits, but falls short of fully supporting the daily work of CCM experts and avoiding the need for parallel use of different documentation tools.CONCLUSION: This paper provides an insight into the ongoing transition to digital documentation for CCM at LIV Tyrol. While user feedback highlights areas for improvement, digital documentation is proved to be beneficial for the CCM team.",

keywords = "Case Management, Humans, Documentation, case & care management, ict in healthcare, patient care management, integrated care, ehealth, ict technologies, Digital health, Integrated Care",

author = "Neururer, {Sabrina B} and Raphael Klein and Bernhard Pfeifer and Gabi Schiessling and Eva Schulc and Chiara Messina and Kristina Reiter and Angelika Rzepka and Peter Kastner",

note = "{\textcopyright} 2024 The Authors. This article is published online with Open Access by IOS Press and distributed under the terms of the Creative Commons Attribution Non-Commercial License 4.0 (CC BY-NC 4.0).",

year = "2024",

month = may,

doi = "10.3233/SHTI240025",

language = "English",

isbn = "978-1-64368-516-8",

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series = "Studies in Health Technology and Informatics",

publisher = "IOS Press BV",

pages = "135--140",

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booktitle = "dHealth 2024 - 18th Annual Conference on Health Informatics meets Digital Health",

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Neururer, SB, Klein, R, Pfeifer, B, Schiessling, G, Schulc, E, Messina, C, Reiter, K, Rzepka, A & Kastner, P 2024, CareNet Tyrol - Information System Success Assessment for Case & Care Management Service. in D Hayn, B Pfeifer, G Schreier & M Baumgartner (eds), dHealth 2024 - 18th Annual Conference on Health Informatics meets Digital Health. vol. 313, Studies in Health Technology and Informatics, IOS Press BV, pp. 135-140. https://doi.org/10.3233/SHTI240025

CareNet Tyrol - Information System Success Assessment for Case & Care Management Service. / Neururer, Sabrina B; Klein, Raphael; Pfeifer, Bernhard et al.
dHealth 2024 - 18th Annual Conference on Health Informatics meets Digital Health. ed. / Dieter Hayn; Bernhard Pfeifer; Günter Schreier; Martin Baumgartner. Vol. 313 IOS Press BV, 2024. p. 135-140 (Studies in Health Technology and Informatics).

Research output: Chapter in Book or Conference Proceedings › Conference Proceedings with Oral Presentation › peer-review

TY - GEN

T1 - CareNet Tyrol - Information System Success Assessment for Case & Care Management Service

AU - Neururer, Sabrina B

AU - Klein, Raphael

AU - Pfeifer, Bernhard

AU - Schiessling, Gabi

AU - Schulc, Eva

AU - Messina, Chiara

AU - Reiter, Kristina

AU - Rzepka, Angelika

AU - Kastner, Peter

PY - 2024/5

Y1 - 2024/5

N2 - BACKGROUND: CareNet is the IT-based tool for Case and Care Management (CCM) in Tyrol, which facilitates standardised documentation of CCM activities.OBJECTIVES: Analysing the pilot usage of CareNet Tyrol.METHODS: Evaluation of the success and user experience of CareNet, expert interviews and a questionnaire-based assessment.RESULTS: Feedback from users in both phases indicated that the CareNet platform provides general benefits, but falls short of fully supporting the daily work of CCM experts and avoiding the need for parallel use of different documentation tools.CONCLUSION: This paper provides an insight into the ongoing transition to digital documentation for CCM at LIV Tyrol. While user feedback highlights areas for improvement, digital documentation is proved to be beneficial for the CCM team.

AB - BACKGROUND: CareNet is the IT-based tool for Case and Care Management (CCM) in Tyrol, which facilitates standardised documentation of CCM activities.OBJECTIVES: Analysing the pilot usage of CareNet Tyrol.METHODS: Evaluation of the success and user experience of CareNet, expert interviews and a questionnaire-based assessment.RESULTS: Feedback from users in both phases indicated that the CareNet platform provides general benefits, but falls short of fully supporting the daily work of CCM experts and avoiding the need for parallel use of different documentation tools.CONCLUSION: This paper provides an insight into the ongoing transition to digital documentation for CCM at LIV Tyrol. While user feedback highlights areas for improvement, digital documentation is proved to be beneficial for the CCM team.

KW - Case Management

KW - Humans

KW - Documentation

KW - case & care management

KW - ict in healthcare

KW - patient care management

KW - integrated care

KW - ehealth

KW - ict technologies

KW - Digital health

KW - Integrated Care

U2 - 10.3233/SHTI240025

DO - 10.3233/SHTI240025

M3 - Conference Proceedings with Oral Presentation

C2 - 38682518

SN - 978-1-64368-516-8

VL - 313

T3 - Studies in Health Technology and Informatics

SP - 135

EP - 140

BT - dHealth 2024 - 18th Annual Conference on Health Informatics meets Digital Health

A2 - Hayn, Dieter

A2 - Pfeifer, Bernhard

A2 - Schreier, Günter

A2 - Baumgartner, Martin

PB - IOS Press BV

ER -

Neururer SB, Klein R, Pfeifer B, Schiessling G, Schulc E, Messina C et al. CareNet Tyrol - Information System Success Assessment for Case & Care Management Service. In Hayn D, Pfeifer B, Schreier G, Baumgartner M, editors, dHealth 2024 - 18th Annual Conference on Health Informatics meets Digital Health. Vol. 313. IOS Press BV. 2024. p. 135-140. (Studies in Health Technology and Informatics). Epub 2024 Apr 26. doi: 10.3233/SHTI240025

CareNet Tyrol - Information System Success Assessment for Case & Care Management Service

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