Chatting up an Automated Vehicle: Does a Text-based Chatbot Bring Back the Human Element into the Travel Experience?

Vivien Wallner; Alexander G. Mirnig; Magdalena Gärtner; Alexander Meschtscherjakov

doi:10.1145/3544999.3552323

Chatting up an Automated Vehicle: Does a Text-based Chatbot Bring Back the Human Element into the Travel Experience?

Vivien Wallner (Speaker)
, Alexander G. Mirnig
, Magdalena Gärtner
, Alexander Meschtscherjakov

Experience Contexts & Tools

Paris Lodron University of Salzburg

Research output: Chapter in Book or Conference Proceedings › Conference Proceedings with Poster Presentation › peer-review

Abstract

Increased automation in public transportation bears the potential of a decreased human component when interacting with them. One possibility to include this human component might be through the use of chat-like interaction. In this paper, we investigated the effects of a chat-interface in a ticket booking app for automated shuttles. We report the results from a laboratory study, in whichwe compared two app designs, one with and one without a chat-interface. We found that, contrary to whatwe had expected based on the literature, there was no difference regarding productivity between the two. We observed a generally negative effect of the presence of a chatinterface, suggesting a slight preference towards no chat-interface overall. This suggests less suitability of such interfaces, at least for the ticket booking process, for automated public shuttles.

Original language	English
Title of host publication	AutomotiveUI '22: Adjunct Proceedings of the 14th International Conference on Automotive User Interfaces and Interactive Vehicular Applications
Pages	39-43
Number of pages	5
DOIs	https://doi.org/10.1145/3544999.3552323
Publication status	Published - 2022
Event	14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI 2022) - Duration: 17 Sept 2022 → 20 Sept 2022

Conference

Conference	14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI 2022)
Period	17/09/22 → 20/09/22

Research Field

Former Research Field - Capturing Experience

Access to Document

10.1145/3544999.3552323Licence: Unspecified

Cite this

Wallner, V., Mirnig, A. G., Gärtner, M., & Meschtscherjakov, A. (2022). Chatting up an Automated Vehicle: Does a Text-based Chatbot Bring Back the Human Element into the Travel Experience? In AutomotiveUI '22: Adjunct Proceedings of the 14th International Conference on Automotive User Interfaces and Interactive Vehicular Applications (pp. 39-43) https://doi.org/10.1145/3544999.3552323

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title = "Chatting up an Automated Vehicle: Does a Text-based Chatbot Bring Back the Human Element into the Travel Experience?",

abstract = "Increased automation in public transportation bears the potential of a decreased human component when interacting with them. One possibility to include this human component might be through the use of chat-like interaction. In this paper, we investigated the effects of a chat-interface in a ticket booking app for automated shuttles. We report the results from a laboratory study, in whichwe compared two app designs, one with and one without a chat-interface. We found that, contrary to whatwe had expected based on the literature, there was no difference regarding productivity between the two. We observed a generally negative effect of the presence of a chatinterface, suggesting a slight preference towards no chat-interface overall. This suggests less suitability of such interfaces, at least for the ticket booking process, for automated public shuttles.",

author = "Vivien Wallner and Mirnig, \{Alexander G.\} and Magdalena G{\"a}rtner and Alexander Meschtscherjakov",

note = "3. Quartal 2022; 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI 2022) ; Conference date: 17-09-2022 Through 20-09-2022",

year = "2022",

doi = "10.1145/3544999.3552323",

language = "English",

isbn = "978-1-4503-9428-4",

pages = "39--43",

booktitle = "AutomotiveUI '22: Adjunct Proceedings of the 14th International Conference on Automotive User Interfaces and Interactive Vehicular Applications",

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Wallner, V, Mirnig, AG, Gärtner, M & Meschtscherjakov, A 2022, Chatting up an Automated Vehicle: Does a Text-based Chatbot Bring Back the Human Element into the Travel Experience? in AutomotiveUI '22: Adjunct Proceedings of the 14th International Conference on Automotive User Interfaces and Interactive Vehicular Applications. pp. 39-43, 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI 2022), 17/09/22. https://doi.org/10.1145/3544999.3552323

Chatting up an Automated Vehicle: Does a Text-based Chatbot Bring Back the Human Element into the Travel Experience? / Wallner, Vivien (Speaker); Mirnig, Alexander G.; Gärtner, Magdalena et al.
AutomotiveUI '22: Adjunct Proceedings of the 14th International Conference on Automotive User Interfaces and Interactive Vehicular Applications. 2022. p. 39-43.

Research output: Chapter in Book or Conference Proceedings › Conference Proceedings with Poster Presentation › peer-review