Abstract
Automated demand side management is a critical component of the energy transition, but to unfold its full potential, end-user acceptance needs to be achieved. A clear understanding of acceptance conditions and their variation across contexts and user segments is needed and system-related interaction aspects are central to this acceptance. To explore such factors, we have developed a number of questions on end-user interaction properties of the system based on critical aspects of trust in automation. These factors will be integrated within a larger framework encompassing regulatory, institutional, socio-technical, energy-practice-related, and interactional factors determining the granting of a "social license to automate" and applied in an international comparison of country profiles.
| Original language | English |
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| Title of host publication | Proceedings of the Workshop on Automation Experience across Domains co-located with the ACM Conference on Human Factors in Computing Systems (CHI 2020) |
| Number of pages | 4 |
| Publication status | Published - 2020 |
| Event | Workshop "Automation Experience across Domains" in conjunction with CHI2020 - Duration: 26 Apr 2020 → … |
Conference
| Conference | Workshop "Automation Experience across Domains" in conjunction with CHI2020 |
|---|---|
| Period | 26/04/20 → … |
Research Field
- Former Research Field - Capturing Experience
Keywords
- Automation; demand side management (DSM)
- social license; trust; interaction
