Engaging Users Through Play: Exploring Interactive Methods for Collecting Feedback in HCI

Eliška Cigánová; Simone Kriglstein

doi:10.1145/3706599.3719765

Engaging Users Through Play: Exploring Interactive Methods for Collecting Feedback in HCI

Eliška Cigánová
, Simone Kriglstein (Author and Speaker)

Experience Contexts & Tools

Masaryk University

Research output: Chapter in Book or Conference Proceedings › Conference Proceedings with Poster Presentation › peer-review

Abstract

In Human-Computer Interaction (HCI), where conducting user studies is a key element, effectively engaging users to gather meaningful feedback remains a challenge. Methods usually used, such as surveys and questionnaires, often struggle with participation rates and lead to survey fatigue, limiting the quality of insights gathered. This paper explores three playful interactive methods for collecting user feedback in HCI as an alternative to these conventional approaches. We applied these methods in three workshops to assess their potential for improving participant engagement and the feedback collection process.

Original language	English
Title of host publication	CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems
Place of Publication	New York, NY, United Stated
Publisher	Association for Computing Machinery (ACM)
Number of pages	7
ISBN (Print)	979-8-4007-1395-8
DOIs	https://doi.org/10.1145/3706599.3719765
Publication status	Published - 25 Apr 2025
Event	CHI 2025: ACM CHI Conference on Human Factors in Computing Systems - Pacifico Yokohama, Yokohama, Japan Duration: 26 Apr 2025 → 1 May 2025 https://chi2025.acm.org/

Conference

Conference	CHI 2025: ACM CHI Conference on Human Factors in Computing Systems
Abbreviated title	CHI´25
Country/Territory	Japan
City	Yokohama
Period	26/04/25 → 1/05/25
Internet address	https://chi2025.acm.org/

Research Field

Social Experience

Keywords

Playful Methods
User Engagement
Feedback Collection

Access to Document

10.1145/3706599.3719765

Cite this

@inbook{4032c170e892467790e8b6b7f8517051,

title = "Engaging Users Through Play: Exploring Interactive Methods for Collecting Feedback in HCI",

abstract = "In Human-Computer Interaction (HCI), where conducting user studies is a key element, effectively engaging users to gather meaningful feedback remains a challenge. Methods usually used, such as surveys and questionnaires, often struggle with participation rates and lead to survey fatigue, limiting the quality of insights gathered. This paper explores three playful interactive methods for collecting user feedback in HCI as an alternative to these conventional approaches. We applied these methods in three workshops to assess their potential for improving participant engagement and the feedback collection process.",

keywords = "Playful Methods, User Engagement, Feedback Collection",

author = "Eli{\v s}ka Cig{\'a}nov{\'a} and Simone Kriglstein",

note = "Q2/2025; CHI 2025: ACM CHI Conference on Human Factors in Computing Systems, CHI´25 ; Conference date: 26-04-2025 Through 01-05-2025",

year = "2025",

month = apr,

day = "25",

doi = "10.1145/3706599.3719765",

language = "English",

isbn = "979-8-4007-1395-8",

booktitle = "CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems",

publisher = "Association for Computing Machinery (ACM)",

address = "United States",

url = "https://chi2025.acm.org/",

}

Cigánová, E & Kriglstein, S 2025, Engaging Users Through Play: Exploring Interactive Methods for Collecting Feedback in HCI. in CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems., 220, Association for Computing Machinery (ACM), New York, NY, United Stated, CHI 2025: ACM CHI Conference on Human Factors in Computing Systems, Yokohama, Japan, 26/04/25. https://doi.org/10.1145/3706599.3719765

Engaging Users Through Play: Exploring Interactive Methods for Collecting Feedback in HCI. / Cigánová, Eliška; Kriglstein, Simone (Author and Speaker).
CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems. New York, NY, United Stated: Association for Computing Machinery (ACM), 2025. 220.

Research output: Chapter in Book or Conference Proceedings › Conference Proceedings with Poster Presentation › peer-review

TY - CHAP

T1 - Engaging Users Through Play: Exploring Interactive Methods for Collecting Feedback in HCI

AU - Cigánová, Eliška

A2 - Kriglstein, Simone

N1 - Q2/2025

PY - 2025/4/25

Y1 - 2025/4/25

N2 - In Human-Computer Interaction (HCI), where conducting user studies is a key element, effectively engaging users to gather meaningful feedback remains a challenge. Methods usually used, such as surveys and questionnaires, often struggle with participation rates and lead to survey fatigue, limiting the quality of insights gathered. This paper explores three playful interactive methods for collecting user feedback in HCI as an alternative to these conventional approaches. We applied these methods in three workshops to assess their potential for improving participant engagement and the feedback collection process.

AB - In Human-Computer Interaction (HCI), where conducting user studies is a key element, effectively engaging users to gather meaningful feedback remains a challenge. Methods usually used, such as surveys and questionnaires, often struggle with participation rates and lead to survey fatigue, limiting the quality of insights gathered. This paper explores three playful interactive methods for collecting user feedback in HCI as an alternative to these conventional approaches. We applied these methods in three workshops to assess their potential for improving participant engagement and the feedback collection process.

KW - Playful Methods

KW - User Engagement

KW - Feedback Collection

U2 - 10.1145/3706599.3719765

DO - 10.1145/3706599.3719765

M3 - Conference Proceedings with Poster Presentation

SN - 979-8-4007-1395-8

BT - CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems

PB - Association for Computing Machinery (ACM)

CY - New York, NY, United Stated

T2 - CHI 2025: ACM CHI Conference on Human Factors in Computing Systems

Y2 - 26 April 2025 through 1 May 2025

ER -

Engaging Users Through Play: Exploring Interactive Methods for Collecting Feedback in HCI

Abstract

Conference

Research Field

Keywords

Access to Document

Fingerprint

Cite this