On the Impact of Open Parcel Lockers on Traffic

Matthias Prandtstetter, Clovis Seragiotto, Johannes Braith, Sandra Eitler, Bernhard Ennser, Georg Hauger, Nina Hohenecker, Reinhold Schodl, Matthias Steinbauer

Research output: Contribution to journalArticlepeer-review


The last-mile in the courier express parcel (CEP) sector is the most challenging part of the overall transport chain. This is, among other reasons, because many recipients are not at home when deliveries take place. On the other hand, it is for many recipients inconvenient that they have to collect their parcels at different pickup shops varying from logistics service provider (LSP) to LSP. One solution is to employ (open) parcel lockers which are conveniently located for recipients and which allow successful (first) deliveries for LSPs. In this paper, we investigate the impact of parcel lockers with respect to traveled distances as well as CO2 emissions. We show that under certain situations, parcel lockers positively contribute to both aforementioned performance indexes. Based on our observations, we formulate recommendations how to support the implementation of parcel lockers.
Original languageEnglish
Pages (from-to)755-773
Number of pages19
Issue number2
Publication statusPublished - 2021

Research Field

  • Former Research Field - Integrated Transport Optimisation


  • CEP last-mile; parcel lockers; impact assessment; city logistics


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