Abstract
Mobile interfaces will be central in connecting end-users to the smart grid and enabling their active participation. Services and features supporting this participation do, however, rely on high-frequency collection and transmission of energy usage data by smart meters which is privacy-sensitive. The successful communication of privacy to end-users via consumer interfaces will therefore be crucial to ensure smart meter acceptance and consequently enable participation. Current understanding of user privacy concerns in this context is not very differentiated, and user privacy requirements have received little attention. A preliminary user questionnaire study was conducted to gain a more detailed understanding of the differing perceptions of various privacy risks and the relative importance of different privacy-ensuring measures. The results underline the significance of open communication, restraint in data collection and usage, user control, transparency, communication of security measures, and a good customer relationship.
Original language | English |
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Title of host publication | Proceedings of the 20th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct |
Pages | 189-196 |
Number of pages | 8 |
DOIs | |
Publication status | Published - 2018 |
Event | MobileHCI 2018: 20th International Conference on Human-Computer Interaction with Mobile Devices and Services - Duration: 3 Sept 2018 → 6 Sept 2018 |
Conference
Conference | MobileHCI 2018: 20th International Conference on Human-Computer Interaction with Mobile Devices and Services |
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Period | 3/09/18 → 6/09/18 |
Research Field
- Former Research Field - Capturing Experience
Keywords
- Privacy; Smart Grid; Smart Meters
- Mobile Interfaces