Service co-design to envision the transformation of museums

Annamaria Recupero (Speaker), Patrizia Marti, Georg Regal, Andreas Sackl

Research output: Chapter in Book or Conference ProceedingsConference Proceedings with Oral Presentationpeer-review


This paper presents an ongoing co-design project to develop new services to make cultural heritage accessible and engaging for older people with disability, even beyond the museums’ context. A group of stakeholders including museum staff, older adults, healthcare professionals, designers, technology providers, and accessibility experts were involved in reflective and hands-on creative activities to develop a future-based vision of barrier-free cultural experiences. The project serves to support the innovation of the cultural sector beyond the digital transformation: indeed, the new services are not limited to the adoption of key enabling technologies, rather they call for new areas of intervention outside the traditional cultural contexts, for new organisational cultures and new audience engagement strategies.
Original languageEnglish
Title of host publicationProceedings of IASDR 2023: Life-changing Design
EditorsDaniela De Sainz Molestina, Laura Galluzzo, Francesca Rizzo, Davide Spallazzo
Number of pages24
Publication statusPublished - Dec 2023
Event10th Congress of the International Association of Societies of Design Research (IASDR 2023): Life-Changing Design - Milan, Italy
Duration: 9 Oct 202313 Oct 2023


Conference10th Congress of the International Association of Societies of Design Research (IASDR 2023)
Abbreviated titleIASDR 2023
Internet address

Research Field

  • Experience Business Transformation
  • Former Research Field - Experience Measurement


  • co-design
  • cultural heritage
  • seniors
  • engagement strategy


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