Abstract
Waiting for public transport services is one of the
most important factors deteriorating public transport customer
satisfaction. Although there are several approaches for enhancing
the waiting experience for passengers, little consolidated
knowledge exists concerning the effects of particular offers
under different circumstances such as site characteristics or
group preferences. This contribution introduces an approach
for measuring the influence of different waiting activities on
the perception of waiting times. We analyzed the activities and
waiting time perception of 1215 public transport passengers
in three types of stations in order to explore the effect of
particular entertainment offers on the ability to estimate the
duration of waiting times. The results indicate strong influences
of station characteristics as well as user characteristics on
waiting activities and time perception.
Original language | English |
---|---|
Title of host publication | 2012 15th International IEEE Conference on Intelligent Transportation Systems |
Number of pages | 6 |
Publication status | Published - 2012 |
Event | Intelligent Transportation Systems Conference 2012 - Duration: 16 Sept 2012 → 19 Sept 2012 |
Conference
Conference | Intelligent Transportation Systems Conference 2012 |
---|---|
Period | 16/09/12 → 19/09/12 |
Research Field
- Former Research Field - Mobility Systems